Avoca builds AI-powered voice agents and workflow automation specifically for home services contractors — HVAC, plumbing, electrical, roofing, and adjacent trades. Its software answers every inbound call around the clock, books jobs directly into the customer's CRM (primarily ServiceTitan), follows up on open estimates, and generates outbound demand based on real-time technician availability. A built-in coaching module grades and analyzes human CSR calls to improve performance. The target buyer is a contractor doing $3M+ in annual revenue that's losing revenue to missed calls, slow follow-up, or after-hours gaps. Avoca charges a monthly SaaS fee and positions itself as the AI front office for the $1T+ U.S. services economy — essentially replacing or augmenting the call center function for thousands of small and mid-sized operators. Founded by Tyson Chen and Apurva Shrivastava, the company is headquartered in New York with a secondary office in Santa Barbara, CA.