Giga (formerly GigaML) builds AI-powered customer support agents for large enterprises — handling voice calls, chat, and email without human agents. Founded in 2023 by IIT Kharagpur graduates Varun Vummadi (CEO) and Esha Manideep Dinne (CTO), the company's platform lets enterprises upload existing support transcripts and policies, which Giga automatically converts into production-ready AI agents in under two weeks. The agents handle complex, multi-step interactions in real time — for example, simultaneously calling a driver, checking a policy, confirming an address, and resolving an order, all in under half a second. Giga targets regulated, high-volume industries: logistics, financial services, healthcare, and telecom. It supports 90+ languages. Its proprietary X1 Large models run on-premise for clients that cannot send data to external APIs. DoorDash is its most visible anchor customer. The company's pitch: 90%+ resolution rates, 70% lower cost than human agents, and enterprise-grade SOC 2 / HIPAA / GDPR compliance out of the box.