Pace

Pace is an AI-native business process outsourcer (BPO) built exclusively for the insurance industry. It deploys autonomous AI agents that can navigate carrier portals, read and extract from documents (ACORD forms, emails, loss runs), make phone calls, and interface with legacy mainframe systems — handling end-to-end workflows like submission intake, policy servicing, claims handling, and renewals. Human insurance operations experts review edge cases and exceptions, providing the accuracy layer on top of AI speed. Insurers configure agents using natural-language "Agent Operating Procedures" rather than code. The core pitch is simple: the $70B insurance BPO market (and broader $400B financial-services outsourcing market) is staffed by offshore human labor at $15–30/hour — Pace replaces that with AI at a fraction of the cost. Customers include Prudential, WTW, Newfront, Palomar, The Mutual Group, and Convex. Founded in 2024 by CEO Jamie Cuffe (ex-Sequoia investor, ex-Retool/Cheer). Headquartered in New York with a growing London presence.

$375M valuation · 28 employees · 20 open roles

Website · Careers

Open roles

• Member of GTM Staff, Sales Development Lead — Go To Market · New York City
• Member of GTM Staff, Enterprise Account Executive — Go To Market · London
• Member of Applied AI Staff, Partner Enablement — Applied AI · London
• Forward Deployed Engineer — Applied AI · London
• Agent PM — Applied AI · London
• Member of Technical Staff, Founding Security Engineer — Engineering · New York City
• Founding Customer Engineer — Applied AI · New York City
• Member of Applied AI Staff, Partner Enablement — Applied AI · New York City
• Member of Technical Staff, Infrastructure — Engineering · New York City
• Member of GTM Staff, AI Associate — Go To Market · New York City
• Agent PM — Applied AI · New York City
• Strategic Accounts Manager - P&C — Go To Market · New York City
• Forward Deployed Engineer — Applied AI · New York City
• Member of the GTM Staff, Channel & Partnerships Lead — Go To Market · New York City
• Member of Technical Staff, Machine Learning — Engineering · New York City
• Design Engineer — Engineering · New York City
• Member of Technical Staff — Engineering · New York City
• Founding Marketing Lead — Go To Market · New York City
• Member of GTM Staff, Founding Revenue Operations — Go To Market · New York City
• Member of GTM Staff, Enterprise Account Executive — Go To Market · New York City